HELP CENTER

98bd FAQ — Quick Answers to Your Questions

Got questions about 98bd? You are not alone. We have gathered the most common questions from Bangladeshi players and answered them right here. Find what you need in seconds.

30+
Questions Answered
24/7
Live Support
<2m
Avg. Response
98%
Resolved Rate

Quick Help Topics

Jump straight to the topic you need help with on 98bd

Account & Registration

How to create your 98bd account, verify your identity, reset your password, and manage your profile settings. Everything about getting started on 98bd.

Deposits & Withdrawals

Payment methods accepted on 98bd, minimum deposit amounts, withdrawal processing times, and how to use bKash, Nagad, or Rocket for your transactions.

Games & Gameplay

How 98bd games work, RTP percentages, game fairness, available categories, and tips for getting the most out of Captain Fisher, Diving, Teen Patti, and more.

Bonuses & Vouchers

How to claim 98bd bonuses, voucher codes, wagering requirements, and where to find the latest promotional offers available on the platform.

App & Technical

How to download the 98bd app, system requirements, troubleshooting common issues, and keeping the app updated on your Android or iOS device.

Responsible Gaming

Setting deposit limits, self-exclusion, session reminders, and how 98bd supports responsible gaming practices for all players on the platform.

ACCOUNT & REGISTRATION

Creating an account on 98bd takes less than two minutes. Go to the registration page and fill in your details — your name, phone number, email address, and a secure password. You will receive a verification code via SMS to confirm your phone number. Once verified, your 98bd account is ready to use. You can start exploring games immediately and make your first deposit whenever you are ready.

You must be at least 18 years old to register on 98bd. We verify ages during registration and reserve the right to request additional identification documents at any time.

Click the "Forgot Password" link on the 98bd login page. Enter the phone number or email address linked to your account, and we will send you a reset code. Use that code to create a new password. For security reasons, your new password must be different from your last three passwords and must contain at least 8 characters including one uppercase letter and one number.

If you cannot access the phone number or email on your 98bd account, contact our support team at [email protected] with your account details, and we will help you regain access after verifying your identity.

No. Each person is allowed only one account on 98bd. Creating multiple accounts is a violation of our terms and conditions and will result in all accounts being suspended and any funds being frozen. This policy exists to prevent fraud and to ensure fair play for all 98bd users. If you have a legitimate reason to close your existing account and open a new one, contact our support team first.

Account verification on 98bd is a simple process. After registration, go to your profile settings and upload a clear photo of your national ID card (NID) or passport. We may also ask for a recent utility bill or bank statement as proof of address. The verification team at 98bd reviews documents within 24 hours during business days. Once verified, you unlock higher withdrawal limits and full access to all platform features.

DEPOSITS & WITHDRAWALS

98bd accepts the most popular payment methods used by Bangladeshi players:

  • bKash — The most widely used mobile payment in Bangladesh. Deposits via bKash are processed instantly on 98bd.
  • Nagad — Another major mobile financial service. Quick deposits with low fees.
  • Rocket — Supported for both deposits and withdrawals on 98bd.
  • Bank Transfer — Direct transfers from your bank account. May take slightly longer but supports higher amounts.

All deposits on 98bd are processed in BDT (Bangladeshi Taka), so you never need to worry about currency conversion fees.

The minimum deposit on 98bd is 200 BDT for mobile wallets like bKash, Nagad, and Rocket. For bank transfers, the minimum is 500 BDT. There is no deposit fee charged by 98bd — any fees you see are from your payment provider. Deposits via mobile wallets are instant, while bank transfers may take up to a few hours depending on your bank's processing time.

Withdrawal processing times on 98bd depend on the method you choose. Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically completed within 1 to 4 hours. Bank transfers may take 12 to 24 hours. First-time withdrawals might take slightly longer because we need to verify your account. After your first withdrawal, future ones are processed much faster. The minimum withdrawal amount on 98bd is 500 BDT.

There are several reasons your withdrawal might be pending on 98bd. The most common ones are: your account is not yet fully verified, you have an active bonus with unmet wagering requirements, or the withdrawal is still within the standard processing window. Check your 98bd account dashboard for the exact status. If your withdrawal has been pending for more than 24 hours for mobile wallets or 48 hours for bank transfers, contact our support team for assistance.

GAMES & GAMEPLAY

98bd offers a diverse library of games across multiple categories. The main games include Captain Fisher (fishing game), W Live (live casino with real dealers), Diving (crash game), Hip Hop Panda (slot game), and Teen Patti (classic card game). Beyond these featured titles, 98bd has over 50 games in total across categories like slots, table games, live casino, fishing, crash, and card games. New games are added regularly, so the library keeps growing.

Yes, absolutely. Every game on 98bd uses a certified Random Number Generator (RNG) that ensures all outcomes are completely random and cannot be predicted or manipulated. The RNG systems are independently tested and audited by third-party organizations. We also publish the RTP (Return to Player) percentage for every game, so you always know the expected payout rate. 98bd is committed to fair play — it is the foundation of our platform.

Most games on 98bd accept bets starting from just 10 BDT. This makes the platform accessible to all types of players — whether you want to play casually with small amounts or go for bigger stakes. Different games have different minimum and maximum bet limits, which you can see displayed on each game's interface before you place a bet.

Some games on 98bd offer demo or practice modes where you can play with virtual credits before risking real money. This is a great way to learn the mechanics of a new game without any financial risk. However, live dealer games like W Live require real bets since they involve live dealers. Check the individual game page to see if a free play option is available.

BONUSES & VOUCHERS

To claim a voucher on 98bd, go to the voucher page and browse the currently active offers. Each voucher has a code — copy it and enter it in the "Voucher Code" field when making a deposit, or apply it in your account settings under "Promotions." Some vouchers are applied automatically when you meet the qualifying criteria, like making a first deposit of a certain amount. Always check the terms attached to each voucher for wagering requirements and expiry dates.

Wagering requirements tell you how many times you need to bet the bonus amount before you can withdraw the winnings. For example, if you receive a 500 BDT bonus with a 10x wagering requirement on 98bd, you need to place bets totalling 5,000 BDT before that bonus money becomes withdrawable. Not all games contribute equally to wagering requirements — slots usually contribute 100%, while table games may contribute less. Check the specific bonus terms on the 98bd voucher page for full details.

Yes, all bonuses and vouchers on 98bd have an expiry date. Most promotional offers are valid for 7 to 30 days from the date they are credited to your account. If you do not meet the wagering requirements within that time frame, the bonus and any associated winnings will be removed from your account. We always recommend checking the expiry date before claiming any 98bd offer so you have enough time to use it properly.

APP & TECHNICAL

Visit the 98bd app page on our website to download the latest version of the app. For Android users, you can download the APK file directly from our site — you may need to enable "Install from Unknown Sources" in your phone settings. The 98bd app works on Android 6.0 and above with at least 100 MB of free storage space. The app gives you faster access to all games, push notifications for new promotions, and a smoother overall experience compared to the browser version.

If a game is not loading on 98bd, try these steps in order:

  • Check your internet connection — switch between WiFi and mobile data to see if that helps.
  • Clear your browser cache or the 98bd app cache.
  • Close other apps running in the background to free up memory.
  • Update the 98bd app to the latest version if you are using the app.
  • Try a different browser if you are playing on the website.

If none of these steps work, contact 98bd support with a screenshot of the error and your device details so we can troubleshoot further.

Yes, 98bd works perfectly on desktop and laptop computers. Just visit the 98bd website through any modern browser — Chrome, Firefox, Edge, or Safari. All games are optimized for both desktop and mobile screens. You do not need to download any software to play on your computer. Many players prefer the bigger screen for live casino games like W Live, where the HD video stream looks great on a larger display.

RESPONSIBLE GAMING

Go to your 98bd account settings and navigate to "Responsible Gaming" or "Limits." From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, 98bd will not allow you to deposit more than that amount within the chosen time period. Increasing a limit has a mandatory cooling-off period, but decreasing a limit takes effect immediately. We strongly encourage all 98bd players to set limits that match their personal budget.

Yes. If you feel that you need to take a break from gaming, 98bd offers self-exclusion options. You can choose to exclude yourself for a set period — 24 hours, 7 days, 30 days, or even permanently. During the exclusion period, you will not be able to log in, deposit, or play any games on 98bd. To activate self-exclusion, go to your account settings or contact our support team. We take responsible gaming seriously and will always support your decision to take a break.

Quick Links You Might Need

Still looking for something? These pages might help

Still have questions? Our 98bd support team is available 24 hours a day, 7 days a week. Reach out at [email protected] and we will get back to you within minutes.

JOIN 98BD TODAY

Got Your Answers? Now Start Playing on 98bd

Create your free 98bd account, deposit using bKash, Nagad, or Rocket, and explore Captain Fisher, W Live, Diving, Hip Hop Panda, Teen Patti, and dozens more games.

50+ games From 10 BDT Provably fair 18+ only